This Retail Success Stories feature spotlights the Shoppers Drug Mart Beauty Boutique at Dufferin and Major Mackenzie, led by Beauty Manager Pantea Pakatchian. Focused on compassionate leadership, education, personal growth and lasting client relationships, the editorial explores how supporting each team member’s strengths and ambitions contributes to a collaborative beauty department. Through insights from Pantea and her team, readers will discover how active listening, shared learning, thoughtful gestures and teamwork help strengthen client trust and create memorable experiences. From encouraging career goals to personalizing perfume bottles, their story shows how everyday acts of support help a team and its client community grow together.
