Retail Success Stories

This Retail Success Stories feature spotlights the Shoppers Drug Mart Beauty Boutique at Masonville Place in London, Ontario, led by Beauty Manager Fran Carter. Focused on team culture, education, leadership, vendor partnerships, events, and personalized client care, the editorial explores how a large, high-volume beauty department continues to grow while keeping relationships at the centre of the experience. Through insights from Fran and members of her team, readers will discover the communication, learning, collaboration, and follow-up practices that help build Beauty Advisor confidence, strengthen client trust, and make the Beauty Boutique a destination clients want to return to.